Refund policy

Refund Policy

We want you to love your purchase! While we can't offer exchanges or cancellations, you're welcome to return any product within seven days of receiving it.

If you're not satisfied, here’s how we handle returns:

Returns

• We accept returns within 7 days of delivery.

• Items must be unused, in original condition and packaging.

• Custom or personalized items are non-refundable.

How to Start a Return

• Email us at imaginemedesigns@yahoo.com with your order number and reason for return.

• We’ll provide return instructions.

• Return Shipping fee is not covered 

Refunds

• Once we receive and inspect the return, we’ll issue a refund to your original payment method.

• Shipping costs are non-refundable.

Exchanges

• If an item arrives damaged, contact us within 7 days with photos and we’ll make it right.

Questions?
Email us at: imaginemedesigns@yahoo.com